Don’t be shy! To first step in getting your dream kitchen is to fill out one of our
contact forms or simply give us a call on 0203 544 4281. We aim to respond
to every enquiry within 12 hours, and good news is we work 8am-10pm
Mon-Sat and 10am-6pm on Sunday. Our representative will give you a call at
a time to suit you to discuss your requirements and book a home appointment.
We will send a representative to your home for a free no obligation consultation, we can then find out more about your lifestyle and take measurements, discuss your desired layout and your requirements so we know exactly how to plan your kitchen. We can also bring you samples of doors, worktops and handles so you can see how they look in your kitchen and not under artificial showroom lighting. Unlike our competitors, we will create a draft design in front of you during this visit, we will also give you a ball park figure for your kitchen, therefore before we leave – you already have a good idea of what your kitchen will look like and what it will cost. We WILL NOT use pressure sale techniques on any of our customers by offering discounts and such if they purchase straight away, which brings us to the next step…
We understand that the kitchen is a long term investments, and we encourage our customers to have a good think about the design and to get in touch with us, in order to change anything and everything until you are completely satisfied. Once your are happy with the design and the price and everything is agreed, we will carry out the final home survey and discuss fitting and whether you need any additional works such as flooring, plastering, lighting, gas, electrics etc.
Our German kitchens take on average 6-8 weeks to get delivered to your home address. The delivery service is prompt and professional; we will let you know up to 2 weeks in advance when the delivery will take place. Great news is that usually we can start the installation on the same day as the delivery – no time wasted. Our highly skilled professional inst allers have a vast amount of experience with German kitchens and we give a 3 year workmanship warranty on all of our installations. You can rest assured- you are in good hands.
When everything is completed to the highest standard, and we have your complete satisfaction we will ask you to sign a customer complete satisfa- ction form, we will also give you a complimentary bottle of Moet and a box of chocolates as a thank you for choosing Illya Kitchens. A member of the customer services will give you a call in 2 weeks to ensure that everything is as you expected it and to assure you that we are with you every step of the way.