When you are in business, you have to ensure that the mission for your existence is clear to the Clients. Ours is simple – and you can find it on the About Us page: “We exist to offer bespoke German Kitchens at revolutionary prices while leading the way in customer service”.
And that is what we enjoy doing day in, day out, and have been doing very successfully for the last 7 years – with many independent reviews on Houzz to prove this. At the time of writing this (11th January 2019), we could not find a single other kitchen company in London on Houzz with more consecutive awards for customer service than us, and that is something we are especially proud of. There might be companies with more reviews, but our approach has shown that the consistency of our quality is unmatched. This instills trust in our Clients knowing that we have managed to keep an unblemished record for the past 7 years in such a competitive and demanding market.
At the beginning of 2019, we realized that we are not yet any closer to flying cars than we are to robots in the kitchens (although it’s coming, we promise you!). However, what we are facing is a more demanding Client, a Client who needs questions answered and queries addressed with lightning speed and precision, whilst we have always provided many options for our Clients to get in touch with us through different channels such as call, email, live chat, etc, it is now time to add another channel for our Clients to contact us – a channel which will offer you a personal service. For this reason, we have implemented a WhatsApp button on the mobile version of our website. We are the first company in the kitchen market to offer this service to our Clients. Simply click on this green button in the header of our mobile version website and you will be chatting to one of our trained specialists. You can ask for us to send you a brochure, arrange a home visit, schedule a showroom visit, or simply ask any question that you have relating to kitchens. If you are viewing the website on a desktop – don’t worry, you can still WhatsApp us on +447557330739. Also, if you are an existing Client you can message us on WhatsApp on this number.
We welcome our competitors to copy this as we feel that the industry needs to help each other on improving, but for the Clients – remember where you saw it first! Message us on WhatsApp today and say Hello!
P.S – we have a lot more surprised coming for you this year, and we wish you and your families a Happy and Prosperous 2019!